Use this text to answer questions in as much detail as possible for your customers.

Orders are usually shipped within 1-3 business days after placing the order.

Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

For plants we use priority mail, which means your plant will arrive in 1-3 days to reduce risks during shipping.

After many tests we developed a very safe packaging method for plants that ensure safety during shipping.

Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

For USA domestic orders we offer FedEx and USPS shipping

We currently ship to the USA, only.

Gaia Soul was founded in 2020 with the purpose to reconnect people with nature.

We are Located in Los Angeles, California. 

Reconnect with Mother Earth

We can be contacted at the contact us section in this website or: support@thegaiasoul.com           thegaiasoul@gmail.comphone: +1(424) 599-0144

We allow the return of all items within 7 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.